Shipping & Policies
⭐️ I placed an order, how long until I get it?
Processing times are around 1-4 business days, however, in holiday or busy seasons it will take up to 1 to 1.5 weeks due to high demand, (We always state this on our website homepage so, don´t worry) If you need to rush your order contact us right away)
Shipping And Returns
⭐️ALL SALES ARE FINAL we don´t accept returns. All our descriptions are as accurate as possible and you can always see our Facebook reviews, or ask us directly for more accurate descrptions. If you didnt like your candles fragrance, please consider gifting it to a friend or someone that would enjoy it .
The Astral Boutique is currently being sold at about 100 nationwide shops, head to our "Shop local" link and see if you have an authorized retailer near you! this way you can go and sniff the candles directly!
⭐️DAMAGED OR DEFECTIVE CANDLES Candles may suffer transit damage, and also have some major cosmetic or functioning damage like weak wicks that can cause clogging. So if this is your case contact us right away and please send us pictures of the damage or issue to review if we should send a replacement or a full refund (we don´t refund shipping fees). Please contact us at: info@theastralboutique
⭐️INTERNATIONAL SHIPPING: Shipments outside of the USA may incur "Customs" fees depending on the destination country. Customs fees are a government tax imposed on goods when transporting items across international borders. The fee may vary depending on your order value, country limits, and other factors. The Astral Boutique is not responsible for these fees. Any Customs fees are paid to the appropriate customs agency by the end customer.
⭐️ If you entered a wrong shipping address you must notify us IMMEDIATELY! so we can change it and get it delivered to you! We are not responsible for your mistakes, and packages delivered to wrong addresses because of your fault, however, we will do whatever is necessary to help you. So we can kindly offer a discount for your next replacement order.
⭐️ WE SHIP ALL THE SAME CUSTOMERS ORDERS TOGETHER. Unless they have a completely different shipping address or addressee name. This is our way to save boxes and packaging materials and make them more eco-friendly. We refund extra shipping fees for additional orders placed. This means that If you place separate orders with the same address we will ship both of your orders to the first order´s address or the order with the highest amount, so please make sure your first address is correct and if not, let us know.
⭐️When the package left our facilities is out of our hands whatever it happens with your package. You are provided with a tracking number you must track, and in case your item is lost please contact the carrier.
If you need to cancel your order, contact us asap, there is a $5 cancellation fee for Afterpay Customers