Shipping, Policies and FAQ
AstralCandles are 100% Vegan and Organic cruelty-free made from Kosher Certified Soy Wax and organic coconut oil blend, certified organic flowers and herbs, non-toxic glitter and cotton/wood wicks and vegetable source coloring. As our candles are not mass produced and made from natural ingredients, each candle is slightly different same with crystals used, remember they are natural formations and the can vary a lot in shape or color.
Our candles may have, frosting or discoloration and can be slightly different from our pictures (this is a natural process of the soy wax since our candles are made from organic wax with no additives or preservatives and they are not mass produced)
Shipping and Returns
If you entered a wrong shipping address you must notify us IMMEDIATELY! so we can change it and get it delivered to you! We are not responsible for your mistakes, and packages delivered to wrong addresses because of your fault, however, we will do whatever is necessary to help you. So we can kindly offer a discount for your next replacement order
If you place 2 separate orders with the same address we will ship both of your orders to the first order´s address or the order with the highest amount, so please make sure your first address is correct and if not, let us know.
- WE SHIP ALL CUSTOMERS ORDERS TOGETHER. Unless they have a completely different shipping address or addressee name. This is our way to save boxes and packaging materials and make it more eco-friendly. We refund extra shipping fees for additional orders placed.
- If you have any issues with your order (damaged items), just email us! we will replace your order without cost. We will find the best way to help you with your orders.
- Purchasing our candles mean you accept our statements and terms. Please go to our FAQ page if you have any question before purchasing our candles.
- When the package left our facilities is out of our hands whatever it happens with your package. You are provided with a tracking number you must track, and in case your item is lost please contact the carrier.
Frequent Asked Questions (FAQ)
I placed an order, how long until I get it?
Processing times are around 2-3 business days, however, in holiday seasons it will take up to 1 to 1.5 weeks due to high demand, (We always state this on our website homepage so, don´t worry)
I gave the wrong shipping address! what should I do?
Email us ASAP! firstname.lastname@example.org
Are the Astral Candles Vegan?
Yes, our candles are made from 100% organic Soy Wax and Coconut Oil Blend, cotton wicks and vegetable source coloring
What are your fragrances made of?
Our fragrances are blends of top quality fragrance oil and certified organic essential oils.
*We are not responsible for any injuries, damages or losses for misusing the candles, please read our candle care and safety section.