Shipping, Policies and FAQ
The Astral Boutique FAQ´S
⭐️Are your products Vegan?
Yes, all our products are made from Vegan and non-toxic ingredients.
⭐️Are your products sold in any retailers?
Yes, only in our Authorized retailers, click HERE to find a retailer near you.
⭐️Why my candle color has changed
As all our candles are handmade from natural ingredients, some discoloration may occur, we recommend using the candles within 2 to 3 months, However, we have testimonials from customers who have used their candles after a year and they are still perfect.
⭐️Will my candle catch fire?
All our candles are made with the utmost care and the highest safety standards to ensure a safe burn, all our elements are carefully placed. We are not responsible for any candle misuse please check our candle care and safety section
⭐️ I placed an order, how long until I get it?
Processing times are around 1-4 business days, however, in holiday seasons it will take up to 1 to 1.5 weeks due to high demand, (We always state this on our website homepage so, don´t worry)
Shipping And Returns
⭐️If for any reason you are not thrilled with any of our product, just send it back to us. We will refund to you 100% of the purchase or will exchange it and credit you 100% of your purchase. This policy is valid 30 days from the date of purchase.
⭐️INTERNATIONAL SHIPPING: Shipments outside of the USA may incur "Customs" fees depending on the destination country. Customs fees are a government tax imposed on goods when transporting items across international borders. The fee may vary depending on your order value, country limits, and other factors. The Astral Boutique is not responsible for these fees. Any Customs fees are paid to the appropriate customs agency by the end customer.
⭐️ If you entered a wrong shipping address you must notify us IMMEDIATELY! so we can change it and get it delivered to you! We are not responsible for your mistakes, and packages delivered to wrong addresses because of your fault, however, we will do whatever is necessary to help you. So we can kindly offer a discount for your next replacement order.
⭐️ If you place separate orders with the same address we will ship both of your orders to the first order´s address or the order with the highest amount, so please make sure your first address is correct and if not, let us know.
⭐️ WE SHIP ALL THE SAME CUSTOMERS ORDERS TOGETHER. Unless they have a completely different shipping address or addressee name. This is our way to save boxes and packaging materials and make them more eco-friendly. We refund extra shipping fees for additional orders placed.
⭐️ If you have any issues with your order (damaged items), just email us! we will replace your order without cost. We will find the best way to help you with your orders.
⭐️When the package left our facilities is out of our hands whatever it happens with your package. You are provided with a tracking number you must track, and in case your item is lost please contact the carrier.